Cancellation and Refund Policy 

At Balloons by Isabella, our intention is never to keep your money without providing a service. We genuinely appreciate our clients and strive to serve them to the best of our ability. However, when a date is reserved for an event, that slot is no longer available for other clients. A cancellation not only affects our business operations but also results in lost opportunities and financial loss. Many preparations begin as soon as a booking is confirmed, including purchasing materials and scheduling staff. For this reason, we have established the following cancellation and refund policies to ensure fairness for both parties. 

Please read the cancellation terms carefully before making a commitment. 

Booking Fee, Payment Processing Fee, and Additional Conditions 

• A non-refundable booking fee of $200 will be deducted from any payment previously made by the client. 
• All payments made via debit or credit card will be subject to a 3% processing fee to cover transaction costs. 
• Any costs associated with special or custom orders, colors, add-ons, custom prints, rentals of special devices or props, or any other personalized elements specifically requested by the customer (such as custom balloon colors, neon,  or themed decor pieces) will be deducted from any refund amount. 
• All cancellation requests must be made in writing via email to info@balloonsbyisabella.com and must be submitted within the timeframe outlined in this policy. 

In the event of a cancellation, Balloons by Isabella will apply the following fees and issue refunds according to the conditions below: 

1. Cancellations within 48 hours prior to the event: No refund will be issued. 100% of the amount paid will be applied to cover expenses incurred for event preparation, including but not limited to material costs, operating costs, lost wages, and date reservation. 
2. Cancellations between 49 hours and 10 days before the event: No refund will be issued, but the client may use 100% of the amount paid, minus a $200 booking fee, for future orders or events. This allows flexibility for clients while compensating for lost opportunities. 
3. Cancellations between 11 and 30 days before the event: The client may request a refund for any amount paid in excess of the booking fee or apply the full amount paid, including the booking fee, to future orders or decorations. This ensures that clients can still benefit from their investment in our services. 
4. Cancellations 31 days or more before the event: A full refund will be issued. If the payment was made by card, a 3% transaction fee will be deducted to cover card processing fees. This policy reflects our commitment to fairness, ensuring that clients who provide ample notice receive their full payment back. 

Thank you for your understanding and cooperation.